Customer Success Manager

Job Summary

Managing client relationships and supporting successful transitions, the full-time Customer Success Manager will provide operational support, educate customers on best practices, and facilitate cross-functional collaboration in a remote environment.

Key responsibilities

• Serve as the primary operational support resource for clients post-implementation, ensuring successful transitions and ongoing operations
• Research and resolve complex client escalations while partnering with Product and Technology teams for enhancements and platform improvements
• Develop client-facing documentation and training materials, and facilitate stakeholder communication across multiple departments

Required qualifications

• High School Diploma or Equivalent
• Proven experience in client relationship management and operational support
• Strong analytical and problem-solving abilities with a focus on process improvement
• Experience with operational technologies such as Salesforce or ticketing platforms
• Ability to manage multiple priorities and adapt to changing environments