Customer Success Manager, APAC

Job Summary

Based in Japan or South Korea, the full-time Customer Success and Business Development Manager, APAC will manage relationships with game studios, focusing on customer success and business growth through onboarding, product adoption, and identifying expansion opportunities in a remote capacity.

Key responsibilities

• Own relationships with a portfolio of game studios across APAC, particularly in Japan and South Korea, facilitating onboarding and success planning
• Drive product adoption through regular check-ins, training, and proactive recommendations while monitoring customer health and satisfaction
• Build relationships with potential game studios and partners through outreach and product demonstrations, collaborating with the sales team on proposals and closing opportunities

Required qualifications

• Experience in customer success, account management, partnerships, or business development, preferably in the gaming or software industry
• Professional proficiency in Japanese or Korean, plus English; proficiency in both languages is strongly preferred
• Understanding of local business practices in Japan or South Korea and the ability to support customers across APAC
• Ability to learn and explain software products clearly, working collaboratively with technical teams
• Strong organizational skills and the capability to manage multiple customers and priorities independently