Customer Success Manager (EA Preferred)
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
To support a growing practice, the full-time Customer Success Manager (EA Preferred) will manage client relationships, focusing on proactive outreach, retention, and identifying upsell opportunities while working remotely.
Key responsibilities
- Serve as the primary point of contact for an assigned book of clients, fostering long-term relationships
- Proactively check in with clients to assess their needs and identify upsell opportunities
- Resolve client issues quickly and maintain accurate records of interactions in the CRM
Required qualifications
- 2+ years of experience in a client-facing, relationship management, or account management role
- Consultative approach to identifying client needs and translating them into service recommendations
- Experience with CRM tools and basic reporting
- Highly organized and self-directed, capable of managing multiple client relationships
- Comfortable working toward KPIs and revenue targets tied to compensation
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 38,243 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
