Customer Success Manager, Energy Analytics

Job Summary

As a full-time remote Customer Success Manager, Energy Analytics, the successful candidate will manage strategic partnerships with cQuant customers, focusing on product adoption, retention, and identifying upsell opportunities while leveraging their energy-market knowledge and analytical understanding.

Key responsibilities

• Collaborate with customers to create strategic success roadmaps for cQuant adoption and monitor best practices to enhance customer value
• Serve as a primary point of contact for assigned customers, building relationships to understand their business objectives and aligning cQuant capabilities accordingly
• Coordinate onboarding and enablement efforts, providing training and documenting customer use cases to ensure effective account management

Required qualifications

• Bachelor's or master's degree in economics, mathematics, statistics, engineering, physics, finance, business, technology, or a related discipline
• 2-5 years of experience in a customer-facing role within the energy sector, such as customer success, consulting, or analytics
• Working knowledge of wholesale energy markets and relevant customer use cases, including power markets and energy finance
• Ability to translate analytical concepts into clear business value for customers and conduct strategic conversations about customer objectives
• Commercial awareness and experience discussing retention, renewal, and expansion opportunities with customers