Customer Success Manager - France

Job Summary

Managing and growing relationships with key accounts, the full-time Customer Success Manager - France will ensure clients maximize value from Orbit Intelligence through training, support, and engagement initiatives while working remotely.

Key responsibilities

• Manage a portfolio of high-profile accounts, serving as the primary contact for client engagement and support
• Deliver customized training sessions and workshops to enhance client proficiency with Orbit Intelligence and identify upsell opportunities
• Monitor client success metrics to prevent churn and foster long-term retention through proactive engagement

Required qualifications

• Master's degree in engineering, science, or a field focused on intellectual property
• Professional experience in in-house patent analysis or intellectual property consulting
• Fluency in French and English; proficiency in an additional language is preferred
• Experience using Orbit Intellixir is preferred
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Visio