Customer Success Manager I

Job Summary

Supporting Small Business and partnership customers, the full-time remote Customer Success Manager I will manage customer inquiries, oversee eligibility file management, and drive administrative and analytical excellence within the Customer Success and Customer Operations team.

Key responsibilities

• Answer inquiries and provide support regarding Carrot's products and services for Small Business and partnership customers
• Manage daily employer eligibility files and support customer launches and renewal communications
• Provide team-wide administrative and analytical support, including reporting and data requests

Required qualifications

• Bachelor's degree
• At least 1 year of experience in customer success, customer support, or project management in a technological environment
• Strong attention to detail and ability to follow detailed processes
• Clear and empathetic communication skills
• Comfort with technology and ability to quickly learn new systems and tools