Customer Success Manager - LATAM
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Job Summary
As a full-time remote Customer Success Manager - LATAM, the professional will manage the integration of Harvey's AI solutions into client workflows, ensuring effective adoption and maximizing value for over 40 mid-market clients.
Key Responsibilities
- Lead the strategic implementation of Harvey into client workflows for seamless adoption
- Train and enable end users to effectively utilize Harvey's technology
- Manage client relationships with a consultative approach to enhance customer experience
Required Qualifications
- Professional working proficiency in Portuguese; Spanish is also preferred
- Experience in legal firms or SaaS organizations managing a high volume of client cases
- Strong strategic planning and communication skills to influence stakeholders
- Results-driven with the ability to prioritize competing tasks effectively
- Familiarity with Salesforce and Catalyst is preferred but not required
Complete Job Description
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