Customer Success Manager - Property

Job Summary

Managing a team of Customer Success Managers remotely, the full-time Manager of Customer Success - Property will coach and support team members to enhance customer experiences and drive value for clients in the multifamily property management sector.

Key responsibilities

• Manage, coach, and develop a team of Customer Success Managers, providing operational guidance and performance monitoring
• Support CSMs in building and executing Success Plans to achieve customer outcomes and mitigate risks
• Collaborate cross-functionally with sales, implementation, support, and product teams to ensure a cohesive customer experience

Required qualifications

• 1-2 years of people management or team lead experience, with 5+ years in Customer Success
• Experience in the multifamily property industry, with a strong understanding of its dynamics and operational requirements
• Strong analytical, organizational, and problem-solving skills
• Ability to work cross-functionally and effectively collaborate to resolve issues
• Proven track record as a motivated coach in developing team performance