Customer Success Manager - Property

Job Summary

Managing a team of Customer Success Managers remotely, the full-time Manager of Customer Success - Property will coach and support team members to enhance customer experiences, focusing on the multifamily property management sector while driving customer health and retention.

Key responsibilities

• Manage, coach, and develop a team of Customer Success Managers, providing operational guidance and performance monitoring
• Support CSMs in building Success Plans to ensure customers achieve meaningful outcomes and mitigate risks
• Collaborate cross-functionally with sales, implementation, support, and product teams to enhance the customer experience and resolve escalations

Required qualifications

• 1-2 years of people management or team lead experience, with 3-5+ years of Customer Success experience
• Experience in the multifamily property industry, understanding its dynamics and operational requirements
• Strong analytical, organizational, and problem-solving skills
• Ability to work cross-functionally and collaborate effectively
• Proven track record of developing and supporting team performance