Customer Success Manager with Clearance
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Job Summary
Driving customer retention and success, the full-time remote Customer Success Manager with Clearance will manage onboarding, adoption, and renewals for a portfolio of federal and regulated industry clients while collaborating with cross-functional teams to ensure long-term partnerships.
Key responsibilities
- Own onboarding and adoption, creating success plans with clear milestones for each customer
- Monitor health scores and usage to identify renewal risks and lead renewals with Account Executives
- Build multi-threaded relationships and run quarterly business reviews to demonstrate ROI
Required qualifications
- 5+ years in Customer Success, Account Management, or a similar post-sale role in B2B SaaS
- Proven track record of exceeding retention, renewal, and expansion targets
- Experience managing the full customer lifecycle for enterprise or mid-market accounts
- Required active Secret/TS clearance
- Proficiency with Salesforce and a Customer Success platform (e.g., Planhat, Gainsight, ChurnZero, or Totango)
Complete Job Description
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