Customer Success Manager with Secret Clearance

Job Summary

Managing client relationships, the full-time Customer Success Manager with Secret Clearance will advocate for customers, facilitate their onboarding and support throughout the lifecycle of hosted applications, while working remotely in a defense-related program.

Key responsibilities

• Engage actively with program customers to provide expert guidance from onboarding to production operations
• Establish and maintain positive business relationships with customers while advocating for their needs
• Develop and support the creation of documentation such as plans, reports, and user guides to enhance customer experience

Required qualifications

• Bachelor's Degree or equivalent experience (4 additional years may substitute for the degree)
• Active Secret security clearance
• 8+ years of related experience in IT customer support within an enterprise environment
• Familiarity with DoD customers and work environments
• Proven ability to manage multiple tasks effectively and work proactively