Customer Success Operations Analyst
Job Summary
Transforming customer data into actionable insights, the full-time remote Customer Success Operations Analyst will manage reporting and automation for customer health tracking, streamline workflows, and partner with cross-functional teams to enhance data accessibility and quality.
Key responsibilities
- Own the reporting and automation layer for Customer Success, translating stakeholder needs into actionable data requirements
- Develop AI-first workflows to automate customer insights, health checks, and recurring reports, minimizing manual processes
- Define a secure data access model and maintain data quality for Customer Success data sources while collaborating with Business Systems and Security
Required qualifications
- Hands-on experience with Databricks or a comparable modern data platform, including data modeling and querying
- Familiarity with Python or another scripting language for data transformation and automation
- Experience with Salesforce data and/or customer success platforms such as Totango, Zendesk, or Gainsight
- Understanding of data access governance and security best practices related to customer-tenant data
- Experience designing or implementing automation for technical support workflows and cross-platform integrations is a plus
Complete Job Description
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