Customer Success Operations Analyst
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Job Summary
Collaborating with Customer Success leadership, the full-time remote Customer Success Operations Analyst will design and optimize processes, analyze data to identify opportunities, and support the implementation of operational improvements to enhance customer outcomes.
Key responsibilities
- Design and implement improvements to streamline operations, ensuring new processes reduce friction for Customer Success Managers
- Maintain and update process documentation to reflect current practices and team evolution
- Analyze data to identify renewal health, expansion opportunities, and churn risks while coordinating key operational initiatives
Required qualifications
- 1-3 years of experience in a business analytical role, particularly in Business Operations, Sales Operations, or Customer Success Operations
- Strong business acumen with familiarity in Customer Success operations, KPIs, and processes
- 1+ years of experience using Salesforce
- Excellent Excel skills with a strong analytical and data-driven mindset
- Proven project management skills, demonstrating organization and effective problem-solving abilities
Complete Job Description
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