Customer Success Operations Director

Job Summary

As a strategic partner to senior Customer Success leaders, the full-time remote Customer Success Field Operations Director will enhance operational efficiencies, manage performance metrics, and drive data-driven decisions within the post-sales Revenue organization.

Key responsibilities

• Implement and execute the Coupa Revenue Operating Model across the Customer Success organization
• Oversee renewal forecasting, retention planning, and performance management processes to optimize revenue operations
• Develop best practices for reporting, forecasting, and retention management while minimizing administrative overhead

Required qualifications

• Bachelor's degree in a Business-related discipline; MBA and/or CPA is a plus
• 5-8 years of relevant experience in Revenue Operations, Customer Success Operations, or Business Operations
• 5+ years of experience in the software industry and cloud platform businesses
• Strong understanding of the post-sales customer lifecycle, including renewals and retention
• Proficiency in Salesforce, Clari, Microsoft Excel, and familiarity with Gainsight or Tableau