Customer Success Operations Manager
Job Summary
Supporting the EMEA Regional Sales team, the full-time remote Customer Success Operations Manager will manage customer onboarding, drive customer satisfaction, and facilitate internal activities related to customer interactions.
Key responsibilities
- Provide oversight and reporting on internal customer-related tickets within various JIRA projects
- Manage customer service requests, including processing service order agreements and facilitating cross connect orders
- Support initial customer onboarding and track onboarding metrics within Salesforce
Required qualifications
- Demonstrated experience in an Account Management, Customer Success, or Sales role
- Experience with CRM/Ticket Management systems, preferably JIRA and Salesforce
- Passion for customer success and ability to identify customer needs
- Experience within the software, Cloud SaaS, or Internet/Telecommunications industries is a plus
- Ability to work effectively in a fast-paced environment with multiple tasks
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,143 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
