Customer Success Operations Manager
Job Summary
To support the growth of the Customer Success organization, the full-time remote Customer Success Operations Manager will manage systems and processes, enhance CRM management, and drive operational projects across cross-functional teams.
Key responsibilities
- Build and maintain customer success playbooks, SOPs, and templates to streamline internal processes and improve accountability
- Implement scalable processes and tools to support customer health, business reviews, renewals, and expansions
- Design and run quarterly goal cycles and scorecards while measuring the effectiveness of customer success processes
Required qualifications
- 4+ years of experience in Customer Success Operations, Revenue Operations, or a similar role
- Hands-on experience with Salesforce, including opportunity tracking and data integrity
- Experience designing incentive structures for customer-facing teams
- Strong understanding of the customer lifecycle, including implementation and renewals
- Proven ability to independently drive projects from conception to completion
Complete Job Description
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