Customer Success Operations Manager
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Job Summary
To support a growing customer success team, the full-time remote Customer Success Operations Manager will manage the tech stack, build repeatable processes, and turn data into actionable insights while driving cross-functional execution.
Key responsibilities
- Own the Customer Success tech stack and design playbooks for onboarding, adoption, renewal, and escalation
- Build and maintain KPI frameworks and dashboards to analyze customer health, retention, and churn
- Establish operating cadences and collaborate with cross-functional teams to ensure alignment on customer feedback and renewal forecasts
Required qualifications
- 5+ years in Customer Success Operations, Revenue Operations, Strategy & Operations, or a related function
- Hands-on experience with HubSpot and a customer success platform (Custify or similar)
- Proven ability to build playbooks and reporting that teams utilize effectively
- Strong analytical skills to interpret data from multiple systems
- Experience leading cross-functional initiatives without direct authority
Complete Job Description
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