Customer Success Operations Principal
Job Summary
Driving executive intelligence and operational support, the full-time Customer Success Operations Principal will synthesize customer health data, manage retention economics, and facilitate cross-functional initiatives in a remote role based in the Charlotte, NC metro area.
Key Responsibilities
- Synthesize customer health, delivery health, cost-to-serve, and NDR data to support the CCO's decision-making
- Own the customer health and risk model, including NRR, GRR, and cost-to-serve economics
- Support the CCO with OKR reporting and ensure operational cadence across the leadership team
Required Qualifications
- 8+ years of experience in Strategy, Business Operations, Revenue Operations, or Customer Success Operations within a high-growth B2B SaaS or enterprise software company
- Management consulting experience with a top-tier consulting firm
- Demonstrated ability to build and own an operating cadence across multi-functional leadership teams
- Experience with health/risk models and retention economics, including NRR and GRR
- MBA from a top program strongly preferred
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,381 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
