Customer Success Operations Specialist
Job Summary
Working remotely in a full-time capacity, the Customer Success Operations Specialist will manage L1 and L2 customer support, assist with data integrations, and collaborate with various teams to ensure customers receive accurate and timely assistance.
Key responsibilities
- Handle L1 support through the support interface, resolving product and account questions efficiently
- Take on L2 support for complex issues, identifying root causes and escalating as necessary
- Support data integration projects from initial request through configuration, testing, and handover
Required qualifications
- 2-4 years of related experience and a bachelor's degree, or equivalent practical experience
- Experience in SaaS customer support, technical support, or client services
- Comfortable working with data, including spreadsheets and data accuracy checks
- Exposure to data integrations, ETL processes, or API-based data exports
- Working knowledge of SQL or familiarity with data warehouses is a plus
Complete Job Description
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