Customer Success Program Specialist

Job Summary

Supporting customer relationships with a focus on operational success, the full-time Customer Success Program Specialist will work remotely to manage supply chain programs, resolve issues, and enhance system effectiveness using the VIZIV platform.

Key Responsibilities

• Establish strong partnerships with customer stakeholders through clear communication and reliability
• Monitor and ensure the operational health of assigned customer programs, proactively addressing potential issues
• Investigate and resolve operational or technical issues while translating customer needs into system improvements

Required Qualifications

• 1-4+ years of experience in logistics, supply chain operations, or technology-enabled services
• Strong problem-solving skills with the ability to analyze and address operational issues
• Excellent communication skills for effective collaboration with customers and internal teams
• Experience with operational systems and the ability to translate requirements into workflow improvements
• Strong organizational skills to manage multiple priorities in a fast-paced environment