Customer Success Project Manager
Job Summary
To enhance the Customer Success organization, the full-time Customer Success Project Manager will lead cross-functional initiatives, drive strategic analysis, and improve customer outcomes while working remotely.
Key responsibilities
- Lead multiple cross-functional Customer Success projects from requirements through delivery, focusing on actionable upsell and cross-sell leads
- Support strategy development by analyzing data and providing recommendations on customer segmentation and engagement approaches
- Identify workflow friction points and implement process improvements to enhance efficiency and customer experience
Required qualifications
- 8+ years of experience in project or program management, strategy consulting, or customer success operations
- Strong analytical and financial modeling skills, including advanced proficiency in Excel or Sheets
- Proven ability to structure ambiguous problems and present clear recommendations
- Working knowledge of customer success concepts, including onboarding and retention
- Bachelor's degree in business, management, engineering, or a related field
Complete Job Description
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