Customer Success Regional Manager
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Job Summary
Leading the Customer Success strategy for the CDMX region, the full-time remote Customer Success Regional Manager will drive customer retention, revenue growth, and team development while ensuring alignment with global initiatives and local market dynamics.
Key responsibilities
- Execute the regional Customer Success strategy and translate global initiatives into effective local execution
- Own and manage regional performance metrics, focusing on net revenue retention, churn prevention, and customer expansion opportunities
- Build executive-level relationships with key customers and support strategic conversations and escalations
Required qualifications
- 5+ years of experience in Customer Success, Account Management, or a related customer-facing function
- 3+ years of experience managing Customer Success teams or leaders
- Proven experience managing enterprise and strategic customer relationships
- Understanding of SaaS metrics, including NRR, GRR, and churn
- Fluency in English and Spanish; Portuguese is a plus
Complete Job Description
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