Customer Success Representative

Job Summary

Providing exceptional client support, the full-time hourly Customer Success Representative will communicate with clients through various channels, manage inquiries, and maintain strong client relationships in a remote work environment.

Key Responsibilities:

• Communicate with customers via telephone and electronic methods, prioritizing inquiries to meet service objectives
• Proactively follow up with clients and conduct investigations to resolve concerns while maintaining a high standard of customer service
• Collaborate with other departments to build and retain client partnerships and become a Subject Matter Expert on company products

Required Qualifications:

• High School Diploma or equivalent
• Minimum six (6) months of experience in a customer service role
• Preferred: One (1) year experience in the background industry
• Proficiency in Microsoft Office Suite applications
• Strong sense of urgency and ability to multi-task effectively