Customer Success Representative

Job Summary

Motivated and entry-level, the full-time remote Customer Success Representative will manage customer relationships, promote product adoption, and address client inquiries while ensuring maximum lifetime value for Smarsh.

Key responsibilities

• Respond to inbound customer calls and resolve service problems by identifying issues and providing effective solutions
• Analyze customer contracts and billing-related issues to determine necessary actions and ensure client satisfaction
• Track customer interactions in Salesforce, accurately logging outcomes and collaborating with internal teams on escalated issues

Required qualifications

• 1+ years' experience in customer success or inside sales, preferably in the financial or highly regulated industry
• Self-motivated with a proven ability to meet goals and deadlines under pressure
• Excellent written and verbal English communication skills, along with strong listening and influencing abilities
• Demonstrated ability to work independently and collaboratively in a team environment
• Experience using Salesforce or equivalent CRM solution is a plus