Customer Success Representative

Job Summary

To enhance customer engagement in the healthcare sector, the full-time Customer Success Representative will manage sample and document requests, coordinate shipping, and foster relationships with partner labs while working remotely from Texas.

Key responsibilities

• Communicate with partner labs to manage requests and triage order issues
• Collaborate cross-functionally to meet customer retention goals and improve turnaround times
• Maintain effective relationships with stakeholders and provide proactive solutions to customer inquiries

Required qualifications

• 4-year college degree in Biological Sciences or a related field preferred
• Exceptional customer service and strong interpersonal skills
• Ability to communicate effectively with patients via phone and email
• Highly organized with superb attention to detail and accuracy
• Proven ability to learn quickly and adapt to new processes