Customer Success Representative

Job Summary

Acting as a trusted advisor to clients, the full-time Customer Success Representative will provide guidance and support throughout the post-sales lifecycle, managing support plan renewals, tracking metrics, and ensuring high levels of customer satisfaction in a remote work environment.

Key responsibilities

• Facilitating communication between the Customer Success Team and Support Services Division regarding Support Plan inquiries
• Proactively educating customers on Support Plan options and assisting them in selecting the best plan for their needs
• Generating new and renewal quotes for Support Plans and conducting customer outreach for timely follow-ups

Required qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred
• 2+ years of experience in customer service, sales, or a customer-facing role
• Experience with CRM systems, such as Zendesk and/or HubSpot, preferred
• Strong interpersonal skills with the ability to build rapport and trust with customers
• Organizational skills to manage multiple tasks and priorities simultaneously