Customer Success Representative
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Job Summary
Providing exceptional support to prospective and current students, the full-time hourly Customer Success Representative will engage with clients via phone and email, ensuring a positive experience while addressing inquiries and resolving issues in a fully remote environment.
Key responsibilities
- Deliver outstanding student experiences through professional service in written and verbal forms
- Field inquiries from prospective students, providing accurate information and employing effective sales techniques
- Support existing students with account updates, technical assistance, and course navigation
Required qualifications
- Minimum of 2 years of customer service experience in a similar or related position
- High School Diploma or GED; a two-year degree is preferred
- Experience in a flexible, fast-paced environment
- Familiarity with CRM systems, preferably Salesforce.com
- Ability to navigate Microsoft 365-based web platforms and tools
Complete Job Description
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