Customer Success Representative

Job Summary

To support customer engagement and retention, the full-time Customer Success Representative will manage small accounts, generate and qualify leads, and maintain accurate customer data while working remotely.

Key responsibilities

• Generate, vet, and qualify digital, distributor, and inbound leads while capturing critical customer information
• Manage small accounts through pipeline tracking and facilitate appropriate handoff to Sales
• Drive customer retention through proactive engagement and identify early churn risks to enhance the customer experience

Required qualifications

• Bachelor's degree in business, Marketing, or a related field preferred
• 1-2 years of related sales or customer-facing experience in the foodservice industry
• Understanding of Microsoft Office Suite, CRM platforms, and Canva
• Demonstrated business and financial management skills with a strategic mindset
• Proven customer-centric approach with a focus on delivering an exceptional customer experience