Customer Success Specialist
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Job Summary
Supporting a diverse portfolio of 120+ school districts in the West region, the full-time remote Customer Success Specialist will manage customer inquiries, conduct proactive outreach, and drive customer satisfaction through effective relationship-building and engagement strategies.
Key responsibilities
- Serve as the primary point of contact for day-to-day customer support and guidance
- Conduct proactive outreach to maintain customer engagement and promote product adoption
- Collaborate with cross-functional teams to ensure a seamless customer experience and gather feedback for continuous improvement
Required qualifications
- Bachelor's Degree or related work experience
- Strong interest in customer success, account management, or client support
- Effective organizational skills to manage multiple priorities
- Basic familiarity with customer service or account support concepts preferred
- Experience in education or edtech settings is a plus, but not required
Complete Job Description
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