Customer Success Specialist

Job Summary

To support professors at leading universities in APAC, the full-time remote Customer Success Specialist will conduct outreach, deliver product awareness sessions, and grow engagement to enhance the integration of JoVE videos into courses.

Key responsibilities:

• Conduct daily outreach to faculty to set up JoVE integrations and increase product usage
• Deliver product awareness sessions to boost JoVE adoption across customer universities and research institutes
• Strengthen subscription renewal outcomes by providing implementation support and ensuring consistent usage of JoVE resources

Required qualifications:

• A master's degree or PhD in Life Science disciplines
• Experience in science communications, academic outreach, or other customer-facing roles is preferred
• Fluent communication skills in English
• Knowledge of education, market trends, and challenges in assigned content areas such as Biology, Chemistry, or Engineering
• Strong interpersonal skills with a passion for remote relationship-building