Customer Success Specialist
Job Summary
To support family-run businesses, the part-time contract Customer Success Specialist will manage customer interactions, guide users through Ambrook's features, and provide financial clarity remotely while working flexible hours, including some evenings and weekends.
Key responsibilities
- Represent Ambrook by assisting customers with product navigation through written support and live interactions
- Master the product features to effectively guide customers in setup, troubleshooting, and best practices
- Gather and share customer feedback with internal teams to enhance the overall customer experience
Required qualifications
- Strong bookkeeping or accounting background with familiarity in financial concepts
- Proficient in written and verbal communication, building trust with customers
- Experience in customer support or a similar role, demonstrating a passion for helping others succeed
- Detail-oriented with the ability to analyze customer inquiries thoroughly
- Availability for a minimum of 20 hours/week, including flexibility for evenings and weekends
Complete Job Description
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