Customer Success Specialist
Job Summary
To support users of the TerraSIGNAL agronomy software platform, the remote Customer Success Specialist will guide clients in improving farming outcomes, develop training materials, and assist with data workflows.
Key responsibilities
- Enable and support users of the TerraSIGNAL software platform to enhance their farming and agribusiness operations
- Develop documentation and training materials, and create knowledge base content for AI-based agronomy support systems
- Prioritize help requests, escalate issues as necessary, and evaluate resolutions for trends to prevent future problems
Required qualifications
- Two- or four-year degree in an agricultural field, geographic information systems (GIS), computer science, or a related field
- Experience supporting users of software platforms
- Exceptional interpersonal skills with a focus on rapport-building and effective communication
- Strong customer orientation skills
- Ability to work quickly and accurately under time pressure
Complete Job Description
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