Customer Success Specialist

Job Summary

Owning customer relationships in a full-time capacity, the Customer Success Specialist will serve as the primary contact for roofing contractors and business owners, helping them maximize their use of Roofr's platform through onboarding, education, and proactive outreach while working remotely.

Key responsibilities

• Manage customer relationships post-onboarding, ensuring effective use of Roofr's tools and features
• Analyze customer usage data to identify gaps and provide tailored coaching and support
• Collaborate cross-functionally to enhance the customer experience and address any issues that arise

Required qualifications

• 2+ years of experience in customer success, account management, or customer enablement within a B2B or SaaS environment
• Strong relationship-building skills with a focus on earning customer trust over time
• Ability to interpret adoption data and develop actionable plans for customer engagement
• Proactive mindset with a high ownership mentality for managing a customer portfolio
• Tech-savvy and comfortable with learning new tools quickly