Customer Success Specialist

Job Summary

Supporting a portfolio of customer accounts, the full-time remote Customer Success Specialist will manage onboarding, adoption, and renewal processes while serving as the primary point of contact for clients and ensuring they derive ongoing value from the service.

Key responsibilities

• Build and maintain day-to-day relationships with customer accounts, addressing inquiries and resolving common issues
• Deliver product training and onboarding, helping customers integrate the product into their workflows and recommending tailored solutions
• Monitor account health, identify at-risk accounts, and collaborate with internal teams to facilitate renewals and upsell opportunities

Required qualifications

• Bachelor's degree in Education, Communication, Business Administration, or a related field, or equivalent experience with 4 years in relevant roles
• 2-4 years of experience in customer success, account management, or customer support for a SaaS product
• Strong organizational skills with the ability to manage multiple accounts and priorities effectively
• Proficiency in using a CRM, with Salesforce experience preferred
• Demonstrated ability to connect customer goals with company opportunities through strategic thinking and collaboration