Customer Success Specialist
Job Summary
To enhance customer engagement and satisfaction, the full-time Customer Success Specialist will manage customer relationships, provide onboarding support, and drive product utilization for OEC Shop solutions in a remote environment.
Key responsibilities
- Manages customer lifecycle and drives adoption of tools through proactive engagement and support
- Educates service advisors and repair shop managers on product functionality and usage
- Identifies at-risk customers and implements targeted campaigns to improve understanding and usage of OEC solutions
Required qualifications
- High School Diploma or General Education Degree (GED) required
- At least 2 years of customer success or account management experience
- Prior experience in a SaaS/Software organization is highly preferred
- Experience using Microsoft Dynamics CRM is preferred
- Self-motivated with the ability to multi-task and pivot attention/resources as needed
Complete Job Description
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