Customer Success Specialist
Job Summary
Seeking a proactive and detail-oriented Customer Success Specialist, this full-time remote position will manage merchant onboarding, provide first-line support, and ensure effective use of the e|tab platform while collaborating with team members for seamless implementations.
Key responsibilities:
- Conduct training demos and support partner demonstrations for the e|tab platform
- Build and configure digital menus for new merchant accounts, ensuring accuracy and a smooth go-live process
- Provide first-line support, resolving issues efficiently and managing assigned support tickets
Required qualifications:
- Experience in customer support, onboarding, or success roles preferred
- Familiarity with digital ordering systems or POS platforms
- Prior experience using Zendesk or similar support tools preferred
- Basic technical troubleshooting or IT support experience
- Strong ability to learn technical tools and platforms quickly
Complete Job Description
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