Customer Success Specialist
Job Summary
As the first dedicated support hire, the full-time Customer Success Specialist will manage inbound support for enterprise customers, optimize support workflows, and develop a knowledge base while working remotely and covering Pacific Time hours.
Key responsibilities
- Serve as the first line of support for enterprise customers, triaging and resolving inbound tickets
- Build and optimize support workflows in the AI-powered support platform, including ticket routing and escalation paths
- Create and maintain Scout's knowledge base, documenting product knowledge and troubleshooting guides
Required qualifications
- 1+ years of experience in customer support, customer success, or a similar customer-facing role
- Experience supporting enterprise customers; B2B SaaS support experience is a strong plus
- Familiarity with support platforms and experience improving support workflows
- Experience writing documentation or building a knowledge base
- Ability to work Pacific Time hours, including evening support coverage
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,222 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
