Customer Success Specialist

Job Summary

As a key member of the Client Engagement Team, the full-time remote Customer Success Specialist will manage first-time resolution of delegated tasks, ensuring customers feel supported and engaged in their partnership with the organization.

Key responsibilities:

• Handle customer inquiries and manage relationships with a focus on escalation management and process improvement
• Utilize HRIS systems and CRM platforms for customer management and reporting
• Track tasks and communicate effectively using Microsoft Office Suite tools

Required qualifications:

• High School Diploma or GED
• 1-2 years of experience in client support, customer success, HR administration, or a similar role
• 2-4 years of experience managing customer relationships in a fast-paced environment
• Experience with HRIS systems, preferably UKG Ready, and CRM platforms, preferably Salesforce
• Proficiency in Microsoft Office Suite, particularly Outlook, Excel, and One Note