Customer Success Specialist

Job Summary

Working remotely as a contractor, the Customer Success Specialist will provide training and support to users of Cala Health products, ensuring maximum value while establishing superior relationships with patients and clinicians during specified hours between 7am-4pm Pacific Standard Time.

Key responsibilities

• Establish and maintain relationships with patients and clinicians, acting as a knowledgeable representative of the company
• Provide product training and support to patients, study participants, and internal customers while documenting interactions accurately
• Collaborate with marketing, product development, and sales teams to refine messaging and support new business models

Required qualifications

• Bachelor's degree or higher required
• 3+ years of experience in medical devices or healthcare with direct customer interaction
• Demonstrated track record of outstanding customer focus
• Proficiency with customer relationship management (CRM) software and relevant tools
• Excellent communication and interpersonal skills for building strong relationships