Customer Success Specialist
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Job Summary
To support a broad portfolio of customers, the full-time remote Customer Success Specialist will maintain customer satisfaction and retention by delivering scalable engagements and resolving inquiries while collaborating with internal teams.
Key responsibilities:
- Manage the overall success and retention of a pooled book of accounts through effective customer engagement processes
- Serve as the primary interface for customers, addressing and resolving critical situations that arise
- Document customer interactions and status in Salesforce or other CRM tools, while informing customers of new functionalities and best practices
Required qualifications:
- 0-3 years of experience in a client-facing or Customer Success role
- Experience with Salesforce, ChurnZero, or other CRM systems
- Background in customer service
- Familiarity with Electronic Health Record software and the social services sector is a plus
- Experience in task and project management
Complete Job Description
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