Customer Success Specialist

Job Summary

To provide exceptional customer service, the remote Customer Success Specialist will manage customer inquiries, resolve issues related to orders, and assist with high-volume phone calls while working from Puerto Rico.

Key Responsibilities:

• Respond to customer support tickets and manage inquiries regarding existing orders
• Assist customers via phone and email, guiding them through the order process and addressing concerns
• Document issues and updates in Confluence and visit court dockets for case filing information as needed

Required Qualifications:

• High school diploma or GED with 1-3 years of customer support or call center experience
• Proficiency in Microsoft Outlook, Excel, Word, and PDF editing tools
• Experience with document manipulation and ability to transcribe information accurately
• Strong English language skills for reading, writing, and speaking
• Typing speed of at least 55 wpm