Customer Success Specialist
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Job Summary
To support customer onboarding and ongoing needs, the remote Customer Success Implementation Specialist will implement business requirements in EHS Insight, configure the software, and act as the technical point of contact for clients.
Key responsibilities
- Gather customer business requirements and implement solutions in EHS Insight
- Diagnose and document platform issues while providing timely responses to high-priority tickets
- Conduct demos and meetings regarding integration planning and configuration
Required qualifications
- Knowledge and experience with SQL Server queries, XML, JSON, and JavaScript
- Understanding of APIs and experience using Postman
- Advanced Excel skills, including functions, macros, and pivot tables
- Experience supporting SaaS-based software systems and resolving technical issues
- Ability to work efficiently under deadlines and manage multiple tasks
Complete Job Description
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