Customer Success Specialist
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Job Summary
Supporting a diverse portfolio of over 120 school districts, the full-time remote Customer Success Specialist will manage customer inquiries and engagement through proactive outreach and relationship building to enhance retention and satisfaction.
Key responsibilities
- Serve as the primary point of contact for customer support, addressing inquiries and issues in a timely manner
- Conduct proactive outreach to maintain customer engagement and promote product adoption
- Collaborate with cross-functional teams to ensure a seamless customer experience and gather feedback for improvement
Required qualifications
- Bachelor's Degree or related work experience
- Strong interest in customer success, account management, or client support
- Effective written and verbal communication skills, especially via phone and email
- Experience in education, school/district settings, or edtech is a plus, but not required
- Basic familiarity with customer service, retention, or account support concepts preferred
Complete Job Description
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