Customer Success Support Engineer
Job Summary
To support a leading organization in the networking and technology space, the fully remote Customer Success Support Engineer will manage onboarding, implementation, and technical troubleshooting efforts while serving as a trusted resource throughout the customer lifecycle on an initial 3-month contract with potential for quarterly extensions.
Key responsibilities:
- Partner with customer IT teams to support onboarding, implementation, and activation of technology solutions
- Troubleshoot infrastructure, networking, and application issues while coordinating resolutions with engineering and support teams
- Deliver technical training and best practices to ensure successful platform adoption and utilization
Required qualifications:
- 2+ years of experience in customer success, technical support, or a related client-facing technical role
- Hands-on experience with networking fundamentals including TCP/IP, DNS, DHCP, and firewalls
- Experience with Windows environments, Active Directory, and Microsoft 365 is preferred
- Understanding of cybersecurity concepts including vulnerability management and endpoint security
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or equivalent professional experience
Complete Job Description
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