Customer Success Support Lead

Job Summary

To support a dynamic interfaculty initiative, the remote contract Customer Success Support Lead will manage core operational, financial, and revenue-generating workflows, serving as a bridge between operations, finance, and revenue operations to streamline business processes and support scalable growth across e-commerce channels.

Key Responsibilities

• Elicit, analyze, and document core business and financial requirements across cross-functional teams
• Analyze current-state processes to design efficient, scalable future-state workflows
• Create process flow diagrams, conceptual mockups, and test plans to validate new solutions

Required Qualifications

• Bachelor's degree or equivalent professional work experience
• Proven experience in Business Operations, Financial Operations, and Revenue Operations (RevOps)
• Hands-on experience with B2B and B2C e-commerce platforms and business models
• Proficiency with process flow diagramming tools and MS Office Suite
• Strong analytical, cost-benefit analysis, and technical writing skills