Customer Success Team Lead

Job Summary

Leading a high-performing Customer Success function remotely on the West Coast, the full-time Customer Success Team Lead will drive adoption, retention, and expansion for strategic enterprise customers while building and developing the team and ensuring operational excellence.

Key responsibilities

• Partner with Customer Success Managers to develop strategies for complex enterprise accounts and build trusted relationships with key customers
• Hire, onboard, and coach the West Coast Customer Success team, fostering a high-accountability environment
• Establish operational processes for account health, forecasting, and risk reviews to enhance team performance

Required qualifications

• 2-3+ years of people management experience in Customer Success or related fields
• 7-10 years of experience in Customer Success, Professional Services, or Account Management with enterprise customers
• Experience in the tech industry with an understanding of enterprise customer needs
• Strong operational skills in managing forecasts and account health
• A collaborative mindset with a focus on team development and process improvement