Customer Success Team Lead

Job Summary

Leading a team of Implementation Customer Success Managers, the full-time remote Customer Success Team Lead (Implementation) will oversee the implementation process of the Datarails platform, ensuring projects are completed on time and meet customer expectations while managing team development and cross-functional collaboration.

Key Responsibilities

• Manage and develop a team of implementation CSMs through hiring, training, and mentorship
• Oversee multiple implementation projects, ensuring timelines and scoped hours are adhered to
• Serve as the escalation point for customer issues and provide regular project updates to clients

Required Qualifications

• 5+ years of industry experience and/or 1+ years at Datarails in a customer-facing role
• Proven ability to build and maintain strong relationships and mentor team members
• Experience navigating difficult conversations and serving as an escalation point for customer issues
• In-depth understanding of Datarails products, sales, and internal processes
• Strong relationships with key internal stakeholders and knowledge of the company's customer base