Customer Success VP
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Job Summary
Driving revenue growth for a leading winery operations SaaS, the full-time remote VP of Customer Success will manage the post-sale organization, focusing on onboarding, account management, and customer satisfaction while being accountable for Gross Revenue Retention (GRR) and expansion revenue.
Key responsibilities
- Own and manage renewal and expansion numbers, building forecasts and presenting results to the CEO
- Develop and implement a comprehensive expansion engine across various market segments
- Lead, hire, and coach a team of Customer Success Managers and Account Managers to enhance customer engagement and retention
Required qualifications
- 8+ years in B2B SaaS customer success or account management, with at least 4 years in a leadership role
- Proven experience in managing GRR/NRR and driving expansion or renewal quotas
- Demonstrated ability to streamline onboarding processes and reduce time to value for customers
- Strong background in using data and AI for customer success metrics and team scaling
- Experience working with diverse customer segments, particularly in vertical SaaS or operations software
Complete Job Description
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