Customer Support Account Representative
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Job Summary
Acting as a liaison for customer inquiries, the full-time Customer Support Account Representative will provide product and service information, resolve issues, and support National Account Managers in achieving sales excellence while working remotely.
Key responsibilities
- Handle all calls to the Customer Support Center, providing exceptional service and addressing customer issues
- Develop and maintain customer relationships by managing orders, tracking information, and addressing concerns
- Collaborate with various departments to ensure client needs are met and promote special offers to target accounts
Required qualifications
- High School Diploma (or GED) required; Bachelor's Degree preferred
- Minimum 2 years of experience in an administrative role
- Prior experience in a customer service environment is preferred
- Intermediate knowledge of MS Excel, MS Word, MS PowerPoint, and MS Access
- Knowledge of AS400 is a plus
Complete Job Description
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