Customer Support Advisor
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Job Summary
Joining a dynamic team, the full-time remote Customer Support Advisor will deliver empathetic support to financial institutions and partners, managing complex issues and coordinating solutions across various communication channels.
Key responsibilities
- Provide consultative support to partners through phone, chat, video, and email
- Own and resolve complex partner issues, including payment research and escalations
- Analyze problems and recommend process improvements to prevent recurring issues
Required qualifications
- High school diploma or GED
- Four years of experience in a complex service environment, with three years handling escalated concerns
- Strong technical aptitude and troubleshooting skills
- Experience with tools such as Google Suite, Salesforce, and customer-support platforms
- Ability to manage multiple priorities in a fast-paced environment
Complete Job Description
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